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FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • Ethan B.

    These Insoles are great.
    These Insoles are great. I do a lot of walking and after getting these I noticed that I felt less fatigue at the end of the day. My one complaint is that the heel of the insole was too thick and almost didn’t allow the back of the shoes to hold as well as I would have liked. Other than that they are amazing.

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  • Alwyn P.

    Great product
    Great product

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  • Israel N.

    WOW
    Have been using them for over a month now and what can I say other than what a great product. No more pain.

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  • Fiona R.

    Enertor insoles
    The insole is comfortable and fits well into my running shoes.

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  • Anya B.

    Good support
    What I like about these is that they are less bulky than typical insoles. They don’t add much weight or require a ton of adjustment. I have been moving these around from shoe to shoe depending on the activity. They don’t work with my soccer cleats which is a bummer but I have run, cycled, and walked in these and they have been helping with foot fatigue. No change in the heel pain I have had for the last year but I have only used them for a few weeks so I am hopeful for the future.

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  • Chris

    Comfortable
    Found the insoles comfortable and made running far easier. I did have a slight issue that the insole raised my heel up slightly which caused some rubbing problems

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  • Mike Longson

    Fantastic and well worth it
    I’ve been using the insoles for a couple of weeks now. The only problem I seem to be having with them is that they are too thick for some shoes, as I require more support for my ankles my running shoes. When I have used them, I have noticed increased spring when I push off so there is definitely something working well with these.

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  • Andy Marshall

    Total Knee Replacement.
    Had a replacement knee July 15 and have started to get back into sporting action, playing Badminton and touch rugby. These insoles most definitely eased the pressure on both knees cushioning the impact to the point of being very comfortable. Great absorption qualities for an old sportsman like me.

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  • Kara M.

    Better than standard insoles
    I purchased new running shoes (Saucony) and I hate them. So I purchased these since I’ve been meaning to try a good pair of insoles and it seemed like a good time since they could possibly improve my new and uncomfortable running shoes. They have helped a lot, but I think I just need to give up on the fact that these shoes will work for me. I did get a new pair (Nike’s), which I’m hoping to try with my Enertor’s to give them a little more support and I have high hopes it will turn these new shoes into winners!

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  • A I.

    Super comfy
    Super insoles, have really given my feet the extra support when I’m running, I train 4 times a week and really comfortable fit round my feet.

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