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FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • Annette D.

    Great replacement for my insoles
    I replaced my current insoles with Enertor and can feel a real difference in my running this week. I feel more supported, a bit more springy, and legs are less tired after the run. I really like them and feel that my performance has a better chance of improving. Thanks for bringing out such a great product!

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  • Amy

    Great insoles
    After experiencing plantar fasciitis in my right foot, I would try anything. These insoles are decreasing my pain and offer nice support. I would recommend these to friends and other runners!

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  • Fiona R.

    Enertor insoles
    The insole is comfortable and fits well into my running shoes.

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  • Annabelle

    Fantastic insole – helping me in my marathon training
    Have been using Enertor for a couple of weeks now and they are incredible, very comfortable and I feel like I have a spring in my step. I had a hip injury earlier this year but since using the insoles haven’t even had a twinge in my hip and give them a lot of credit for that. As marathon training can be tough on your body, so nice to know I am protecting it as best I can with these insoles.

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  • Imogen B.

    Great Support
    Foot feels supported and secure and the insoles appear to be very durable

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  • Chelsey

    Excellent Insole
    The insoles felt really great. However, in some shoes it would raise your foot position height, higher than was comfortable, and so there was a greater risk of the shoe falling off due to the thickness of the insoles. But otherwise they were really good, nice and comfortable.

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  • Robertm

    Robert m
    Ran with these a few times now in my reebok trainers, I’m an ocr runner so comfort is a must as I train on trails. The high instep was strange feeling but got used to it after a while. I may need to tighten my laces as there was a bit of rubbing on the heel. But I could defo feel the extra bounce in my step. Will defo persist and improve my running.

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  • Andy

    Back running on roads for the first time in years!
    I was a bit sceptical at first but these Enertor insoles really do make a MASSIVE difference! I had knee surgery about 2 years ago and have been unable to run on roads since but replacing my Asics standard insoles for Enertor insoles has totally changed the way my knees feel when I run. I’m now aiming to beat my 5k PB in a couple of months – great work, thanks Enertor!

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  • Paul Carter

    A great insole
    Used these insoles in my walking boots training for the 3 peak challenge and feet feel comforted at every step with reduced impact and tiredness compared to the insoles that came with the boots. They offer increased stability and make the boots feel like they were made for me. I’ve also started wearing them daily in my work shoes and the difference is enormous. I will now buy a second pair. I highly recommend these insoles for sports activity or general use.

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  • Maureen S.

    Amazing
    What can I say, a wonderful invention. I have problems with my right foot in laced shoes so was a little dubious about trying the insoles. They are so comfortable to wear and give quite a lot of support. I would definitely recommend them. My mum also has a condition called foot drop and she has also got a pair and thinks they’re amazing, she now feels more confident about walking for longer periods as the insole gives her foot much need support.

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