Do you offer half sizes?
Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.
Can Insoles be cut down to size?
Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.
How should the insoles be cleaned?
To clean your insoles, dab them with a damp cloth and let them air-dry overnight.
How long will the insoles last?
Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.
Are they offered in wide sizes?
ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email firstname.lastname@example.org and tell us if you have trouble finding a correct size.
Should I remove the existing insoles from my shoes?
For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole
Can I transfer the insoles from shoe to shoe?
Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.
How much weight/impact can the insoles take?
Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.
Can they be worn while walking through water?
Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.
Why are my insoles making a squeaking noise?
Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.
Do the insoles help someone with flat feet or high arches?
Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.
Do I need to consult a doctor before purchasing insoles?
This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.
Can the insoles improve health?
ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!
How to I order Enertor insoles?
You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)
There’s a problem with my order
If you have any issues once you have received your order, you can contact us at email@example.com and we will be happy to help.
How do I return my order?
If you are in the UK or EU, you can return your order here:
Right stride address
The rest of the world, please return your order here:
Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.
Are group discounts possible?
If you are an athletic club or plan to buy in bulk, please contact us at firstname.lastname@example.org.