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FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • SJJ

    Stella
    I have used them for badminton and feel less pressure on the knees. Only problem they are a bit thick for some shoes. Great in walking boots where insoles are removable. My husband also has a pair and finds them comfortable but not experiencing any difference in performance.

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  • Nyle

    Insoles
    The Insoles are very comfortable they also provide extra protection and bounce, I certainly felt the difference in my spikes and training trainers.

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  • Alisha

    Love these!!
    These are absolutely fantastic!! I have suffered badly with shin splints for a number of years and I have finally found insoles that help with the pain and decrease the amount I suffer from them! Would recommend these to anyone!

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  • George H.

    Great insoles
    These insoles have really helped me. I had custom orthotics but they just don’t seem to be helping that much. The enertor insoles have helped the problem with my right knee greatly. For the first time in a long time my hips were aligned when I went to the chiropractor. I run about 60-80 miles a week and at age 61 you get a lot of aches and pains but the enertor insoles have helped reduce this. Great product. Just wondering as a gold vip member was I supposed to get a tech shirt?

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  • Richard

    Best I’ve Used
    Recently received my Enertor insoles and put them straight to use in my running shoes. Have used many pairs of insoles previously but these are by far the most comfortable. The heel cup holds the foot in position perfectly and the cushioning is superb without compromising on stability. Look forward to many miles in them. Recommended

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  • Ruth Cullen

    Ruth C
    Excellent insole for field hockey shoes. Really helping my shin splints.

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  • Ed M.

    5K Nailed!
    These Enertor insoles have proven really good for me. I ran my usual 5k circuit in them last night and it felt great. They’re really comfortable and deniitely seemed to make the run easier and more effortless. They slipped into my Nike trainers easily and are a really snug fit. They’re there to stay now!

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  • Anya B.

    Good support
    What I like about these is that they are less bulky than typical insoles. They don’t add much weight or require a ton of adjustment. I have been moving these around from shoe to shoe depending on the activity. They don’t work with my soccer cleats which is a bummer but I have run, cycled, and walked in these and they have been helping with foot fatigue. No change in the heel pain I have had for the last year but I have only used them for a few weeks so I am hopeful for the future.

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  • Kristen

    Fantastic for those who won’t settle
    Bought these for my husband who won’t let life slow him down, even after rupturing his Achilles tendon a little while back. There’s always another race to run, a better time to achieve and a more difficult course to tackle. These are amazing for those who refuse to settle #breakyourlimits

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  • Angie C.

    More comfort – less pain
    I have a high instep and play a lot of golf. When walking for 18 holes my feet were often quite painful by the end of the round. I now use these insoles in my golf shoes and it has definitely improved – I realised yesterday how much when I played on an old pair of shoes which didn’t have these insoles in and I was in much more pain by the end.

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