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FAQ

Insoles

  • Do you offer half sizes?

    Half sizes are not currently available, we would recommend purchasing the next size up and trimming the insole if required. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • Can Insoles be cut down to size?

    Yes, as we do not offer half-sizes, your insoles can be cut with a pair of sharp scissors to fit. *Please note, once you cut your insoles, they can no longer be returned or refunded.

  • How should the insoles be cleaned?

    To clean your insoles, dab them with a damp cloth and let them air-dry overnight.

  • How long will the insoles last?

    Based on an independent test, ENERTOR Performance Insoles last several times longer than standard insoles. After testing the insoles on runners and impact sports athletes, ENERTOR Insoles remained undeformed after 18 months. We would recommend buying a new pair when you replace your running shoes.

  • Are they offered in wide sizes?

    ENERTOR will fit any standard pair of trainers or hiking boots. If you are wearing wide industrial safety boots they may not fit. If you have a wide foot, the ENERTOR 3/4 length will protect you on heel strike. Please email info@enertor.com and tell us if you have trouble finding a correct size.

  • Should I remove the existing insoles from my shoes?

    For our full length insoles, Yes. You should remove the existing insole from your shoes. The heel cups and ¾ insoles can be placed directly on top of your existing insole

  • Can I transfer the insoles from shoe to shoe?

    Yes, the insoles can be put into any shoe providing the shoe has enough space in the toe. If you think your shoes are of a tighter fit, you should consider getting a pair of 3/4 length insoles, or just the heel cup.

  • How much weight/impact can the insoles take?

    Because of the unique material there is no limit of body weight placed onto the insoles. The material will protect your feet under impact regardless of body weight.

  • Can they be worn while walking through water?

    Yes, just take them out of your trainers after the event, clean them with a damp cloth and let them air dry.

  • Why are my insoles making a squeaking noise?

    Occassionally, friction occurs between the insole and the shoe. To remedy this, place a small amount of talcum powder between the insole and the shoe and the noise should stop.

Health

  • Do the insoles help someone with flat feet or high arches?

    Yes—ENERTOR PERFORMANCE and ENERTOR COMFORT & PROTECT are designed to provide support to all arch heights, high and low.. The design of the insole can reduce the pressure on the forefoot and improve the functionality of the big toe area.

  • Do I need to consult a doctor before purchasing insoles?

    This is not required as our insoles are approved and recommended by clinicians because of the design and unique smart flow material which reacts very differently compared to other materials. If you have pain that persists, you should seek medical advice.

  • Can the insoles improve health?

    ENERTOR’s design was created by clinicians who have served the Health Care Groups for many years. Their knowledge combined with the unique smart pattern material within the insoles improves your performance and the functionality of your foot. The shock attenuation under the heel and forefoot will decrease, and you will want to walk or run further and faster, improving you health. Challenge yourself and break your limits!

Ordering

  • How to I order Enertor insoles?

    You can order online here (link to shop) or check out our list of retailers for a stockist near you here (link to stockist page)

  • There’s a problem with my order

    If you have any issues once you have received your order, you can contact us at info@enertor.com and we will be happy to help.

  • How do I return my order?

    If you are in the UK or EU, you can return your order here:
    Right stride address

    The rest of the world, please return your order here:
    Dustin address

    Please include a copy of your sales invoice that arrived with your order so that we can process your return as soon as it is received.

  • Are group discounts possible?

    If you are an athletic club or plan to buy in bulk, please contact us at info@enertor.com.

What people are saying about Enertor insoles?

  • SJJ

    Stella
    I have used them for badminton and feel less pressure on the knees. Only problem they are a bit thick for some shoes. Great in walking boots where insoles are removable. My husband also has a pair and finds them comfortable but not experiencing any difference in performance.

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  • Amanda R.

    Great footbeds!
    Slightly too snug and heavy for use with my approach shoes, but amazing with my three season walking boots. Very supportive and reduced impact noticeable after a long day of summer mountaineering in the Pyrenees.

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  • Annabelle

    Fantastic insole – helping me in my marathon training
    Have been using Enertor for a couple of weeks now and they are incredible, very comfortable and I feel like I have a spring in my step. I had a hip injury earlier this year but since using the insoles haven’t even had a twinge in my hip and give them a lot of credit for that. As marathon training can be tough on your body, so nice to know I am protecting it as best I can with these insoles.

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  • Victoria T.

    Ultra distance
    Enertor insoles give excellent energy return! Fatigue is a main issues over running ultra distances, Enertor insoles definitely reduce this by cushioning heel impact and helping a better foot strike which is more mid-fore foot than heel. I’ll definitely be using them for future 50 & 100 Mile ultras.

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  • Megan G.

    No more pain!
    These insoles have kept me injury free and have allowed me to be a faster runner. A year ago I had knee pain which kept me out of running for 6 weeks, my comeback was rough but since using these insoles I have had no issues. My feet never hurt and pain doesn’t radiate up to my knee. Couldn’t be happier with these insoles.

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  • Chelsey

    Excellent Insole
    The insoles felt really great. However, in some shoes it would raise your foot position height, higher than was comfortable, and so there was a greater risk of the shoe falling off due to the thickness of the insoles. But otherwise they were really good, nice and comfortable.

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  • Ibrahim

    Amazing
    The Enertor Performance Insoles are extremely comfortable. Though it felt odd at first, it does feel a lot more comfortable now. I wear it everywhere now.

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  • Laura S.

    Excellent impact protection
    As a reviewer has mentioned below – these won’t fit in lower profile shoes or spikes, however in day to day running shoes, they’re great. I’ve started using them whilst coming back from tendonitis and while they make no medical claims, they’re definitely helping with impact absorbency and comfort. Would be 5 stars if I could fit them in every pair I own!

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  • Charlotte Scott

    Very supportive
    With a high arch and instep I can often not feel supported with the usual innersoles that come in trainers. With these I get the support I need as well as benefiting from the additional shock absorption.

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  • Anya B.

    Good support
    What I like about these is that they are less bulky than typical insoles. They don’t add much weight or require a ton of adjustment. I have been moving these around from shoe to shoe depending on the activity. They don’t work with my soccer cleats which is a bummer but I have run, cycled, and walked in these and they have been helping with foot fatigue. No change in the heel pain I have had for the last year but I have only used them for a few weeks so I am hopeful for the future.

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