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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Simon B.

    Stable support and shock absorption
    I used Enertor insoles as a replacement in my football boots following an impact ankle injury, and have seen an improvement in post activity pain. They provide firm support and comfort, and fit very well. I would definitely recommend these having tried them.

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  • J. D.

    10 years and a new start
    It’s been a long holiday from exercise and a tough, if determined return. Adding Enetor insoles into the mix 3-weeks in has actually made a pleasurable difference, just when I’d begun to wonder if the effort was worth it. Def. a base part of my new kit.

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  • Paul Carter

    A great insole
    Used these insoles in my walking boots training for the 3 peak challenge and feet feel comforted at every step with reduced impact and tiredness compared to the insoles that came with the boots. They offer increased stability and make the boots feel like they were made for me. I’ve also started wearing them daily in my work shoes and the difference is enormous. I will now buy a second pair. I highly recommend these insoles for sports activity or general use.

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  • George H.

    Great insoles
    These insoles have really helped me. I had custom orthotics but they just don’t seem to be helping that much. The enertor insoles have helped the problem with my right knee greatly. For the first time in a long time my hips were aligned when I went to the chiropractor. I run about 60-80 miles a week and at age 61 you get a lot of aches and pains but the enertor insoles have helped reduce this. Great product. Just wondering as a gold vip member was I supposed to get a tech shirt?

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  • Fiona R.

    Enertor insoles
    The insole is comfortable and fits well into my running shoes.

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  • Marcus P.

    Good Support
    Not used insoles before but have been very impressed with these. Size 10s fit snuggly in my trainers (once I’d taken the old ones out) and don’t move when on the run. Very comfortable and help to cushion the impact when road running. Very pleased.

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  • Tanya P.

    Feel great!!
    Feel great!!

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  • Larry D.

    Alien…
    These insoles absorb all shock and accelerate me forward when I run. I’ve tried insoles many times from different brands that promise what these insoles actually do.

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  • Chelsey

    Excellent Insole
    The insoles felt really great. However, in some shoes it would raise your foot position height, higher than was comfortable, and so there was a greater risk of the shoe falling off due to the thickness of the insoles. But otherwise they were really good, nice and comfortable.

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  • Brice J.

    Excellent
    I’m always skeptical of high end insoles, but these are the real deal. With a bigger build and 3 broken ankles I’m constantly suffering shin splints. Ran 5mi for the first time since before the surgery with little pain yesterday. No joke these things!

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