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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Richard

    Best I’ve Used
    Recently received my Enertor insoles and put them straight to use in my running shoes. Have used many pairs of insoles previously but these are by far the most comfortable. The heel cup holds the foot in position perfectly and the cushioning is superb without compromising on stability. Look forward to many miles in them. Recommended

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  • Chris

    The Most Comfortable Insoles I’ve Ever Worn.
    These things are revolutionary! I can stay on my feet all day and never feel fatigued. The D3O® technology really works!

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  • Angela

    Comfortable insole
    I have been using Enertor insoles for two weeks. They fit very comfortable and snug in my trainer. My feet feel well supported. Would recommend .

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  • Amy

    Great insoles
    After experiencing plantar fasciitis in my right foot, I would try anything. These insoles are decreasing my pain and offer nice support. I would recommend these to friends and other runners!

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  • Spencer Patterson

    Great, but takes a bit to break them in
    The first few times I wore them I didn’t like them, but I stuck to them and boy am I glad I did. They’re way better than any other insole I’ve used in the past, and work fantastic with cleats.

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  • Rob Morgan

    Try before you buy.
    Tried in one pair of trainers and felt my heels slipping. Tried with another pair and fit is good. Also love the support for my arches having had problems before with plantar fasciitis NHS issued kit was rubbish in trainers. I feel these would have been far better.

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  • Alex dean

    Alex d
    I have had issues with shin splints for months and these have helped in my day to day life haven’t used them for running yet as I had no time to train at the moment, well worth the money.

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  • Lily

    Makes even cheap trainers great
    Received a pair of these about a month ago when coming off a case of mild piriformis so thought I’d try these in my trainers for day to day wear. Found them super comfortable and supportive. Then getting back into running and the gym they are great for all sports and gives support that my gym trainers haven’t been able to provide. Would definitely recommend them to others.

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  • Ruth Cullen

    Ruth C
    Excellent insole for field hockey shoes. Really helping my shin splints.

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  • lindsay

    beneficial to road running
    I have really enjoyed my enertor soles! its made road running so much more enjoyable and bearable on my knees! make sure you get the right size and wear them in too as your body will feel weird the first few times to wear them. Brilliant product!

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