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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Angie C.

    More comfort – less pain
    I have a high instep and play a lot of golf. When walking for 18 holes my feet were often quite painful by the end of the round. I now use these insoles in my golf shoes and it has definitely improved – I realised yesterday how much when I played on an old pair of shoes which didn’t have these insoles in and I was in much more pain by the end.

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  • Tim T.

    Revitalised some very old road shoes
    These insoles were great, they’ve given a whole new lease of life to some very well used trainers that were going in the bin, now, they have helped me avoid spending that money, very comfortable, pretty full in size, so they are fine with normal trainers, but probably won’t work so well with minimalist footwear.

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  • Daniel H.

    Absolutley Amazing
    I’ve worn custom insoles in the past, and needed a new set recently. Trying the Enertor insoles was amazing – pain in the ankle, knees and hips disappeared after running long distances or lifting in the gym. Even issues with an injured toe subsided with the soles in place. Cannot recommend highly enough.

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  • Simon B.

    Stable support and shock absorption
    I used Enertor insoles as a replacement in my football boots following an impact ankle injury, and have seen an improvement in post activity pain. They provide firm support and comfort, and fit very well. I would definitely recommend these having tried them.

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  • Joe

    Great Insoles
    These make me run as fast as Usain!

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  • Jody L.

    great for cushioning, but they hurt my feet
    I really like the cushioning and bounce of these insoles, however, the way they are contoured, they make my feet sore on the outside of my foot, opposite the arch. The pain goes away after two or three miles so maybe my feet just need some time to adjust to them or maybe I need to try them in some different shoes. I’ve only had them a couple of weeks.

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  • J. D.

    10 years and a new start
    It’s been a long holiday from exercise and a tough, if determined return. Adding Enetor insoles into the mix 3-weeks in has actually made a pleasurable difference, just when I’d begun to wonder if the effort was worth it. Def. a base part of my new kit.

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  • Karl E.

    Insert review
    Was lucky enough to receive a set of these inserts to trial, they are without doubt the most comfortable ones I have ever used and my feet and knee’s are defiantly better when I run when I use them, would highly recommend using them

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  • Derek W.

    A very comfortable insole
    I have had 2 rounds of golf in the last 7 days, the insoles have been excellent. I normally have sore heels and calves after one round, however using these insoles those pains are not there, even after 2 rounds

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  • Amanda R.

    Great footbeds!
    Slightly too snug and heavy for use with my approach shoes, but amazing with my three season walking boots. Very supportive and reduced impact noticeable after a long day of summer mountaineering in the Pyrenees.

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