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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Robertm

    Robert m
    Ran with these a few times now in my reebok trainers, I’m an ocr runner so comfort is a must as I train on trails. The high instep was strange feeling but got used to it after a while. I may need to tighten my laces as there was a bit of rubbing on the heel. But I could defo feel the extra bounce in my step. Will defo persist and improve my running.

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  • Simon C.

    Great Fit and Felt the Difference
    Following recommendation, I found the Enertor insoles very comfortable and gave a great feel during performance. They fitted straight into running trainers, and the old standard insoles are in the bin – they won’t be needed anymore! I will be recommending Enertor to friends, and what a great endorsement with Usain Bolt.

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  • Derek W.

    A very comfortable insole
    I have had 2 rounds of golf in the last 7 days, the insoles have been excellent. I normally have sore heels and calves after one round, however using these insoles those pains are not there, even after 2 rounds

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  • Amanda R.

    Great footbeds!
    Slightly too snug and heavy for use with my approach shoes, but amazing with my three season walking boots. Very supportive and reduced impact noticeable after a long day of summer mountaineering in the Pyrenees.

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  • Brice J.

    Excellent
    I’m always skeptical of high end insoles, but these are the real deal. With a bigger build and 3 broken ankles I’m constantly suffering shin splints. Ran 5mi for the first time since before the surgery with little pain yesterday. No joke these things!

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  • Alex dean

    Alex d
    I have had issues with shin splints for months and these have helped in my day to day life haven’t used them for running yet as I had no time to train at the moment, well worth the money.

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  • marlon morais

    Very comfy
    Found these very comfy and cushioned but did slightly supinate my feet. On one leg this felt fine on other it took a bit of getting use to. I used these at the end of an Olympic triathlon where the 10k run was very tough and the comfort was noted. Only problem being with the thickness of the insole, when I ran without socks this lifted my heel up in shoe and gave me a blister where I can normally run in my triathlon trainers without socks. I’d only use these for longer triathlons where I would definitely be wearing socks.

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  • SJJ

    Stella
    I have used them for badminton and feel less pressure on the knees. Only problem they are a bit thick for some shoes. Great in walking boots where insoles are removable. My husband also has a pair and finds them comfortable but not experiencing any difference in performance.

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  • Sarah S.

    Good impact support
    The insoles offer very good impact support around the heel while out pounding the streets. Worth having. The only thing I would suggest is you try them in new shoes before buying. I find they fit in my current shoes but push my toes forward and I could really do with half a size bigger

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  • Kristen

    Fantastic for those who won’t settle
    Bought these for my husband who won’t let life slow him down, even after rupturing his Achilles tendon a little while back. There’s always another race to run, a better time to achieve and a more difficult course to tackle. These are amazing for those who refuse to settle #breakyourlimits

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