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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Tyrel D.

    Good insoles, but bad for wide toed shoes
    Though I could feel an improvement overall, I can tell they are not made for wide-toed shoes, like the Altras I run in. I’m sure they work great with traditional shoes, and look forward to using them in my next pair.

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  • Brenda T.

    insole for work
    My feet are much less tired at the end of the day. I work in surgery and am on my feet a lot on hard floors.

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  • Kristen

    Fantastic for those who won’t settle
    Bought these for my husband who won’t let life slow him down, even after rupturing his Achilles tendon a little while back. There’s always another race to run, a better time to achieve and a more difficult course to tackle. These are amazing for those who refuse to settle #breakyourlimits

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  • Chris

    Comfortable
    Found the insoles comfortable and made running far easier. I did have a slight issue that the insole raised my heel up slightly which caused some rubbing problems

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  • Zac T.

    My back no longer hurts
    Last year I suffered a herniated disk in my lower back, causing extreme nerve pain all the way down my left leg. I just got back into running this spring, and started with the insoles around the same time, and the pain has almost completely subsided. I can run further without pain than I’ve been able to since the injury. Definitely recommend these for comfort and support.

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  • Israel N.

    WOW
    Have been using them for over a month now and what can I say other than what a great product. No more pain.

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  • redgreg

    Great comfort and support
    Put these in my basketball boots for training and found them to provide excellent additional support for a weakened ankle and cushioning on impact throughout training. Only downside I tried to put them in a pair of trainers for working on the gym and they were to wide to fit in those trainers, wasn’t a major issue for me as I got them for basketball but something to consider when buying.

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  • grace

    Great!
    I’ve got mortons neuroma and the insoles are a great help when running very comfortable.

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  • Ibrahim

    Amazing
    The Enertor Performance Insoles are extremely comfortable. Though it felt odd at first, it does feel a lot more comfortable now. I wear it everywhere now.

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  • Charles W.

    wont fit in spikes, but great for training shoes
    These are too thick to fit in track spikes, but they feel great in my training flats and regular running shoes. They even brought back to life, some shoes that I thought were worn out.

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