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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Pieter Hulleman

    Enertor 3/4 insole
    Works great in shoes with smaller volume. Really good for soccer shoes and dress shoes.

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  • Sarah S.

    Good impact support
    The insoles offer very good impact support around the heel while out pounding the streets. Worth having. The only thing I would suggest is you try them in new shoes before buying. I find they fit in my current shoes but push my toes forward and I could really do with half a size bigger

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  • Karl E.

    Insert review
    Was lucky enough to receive a set of these inserts to trial, they are without doubt the most comfortable ones I have ever used and my feet and knee’s are defiantly better when I run when I use them, would highly recommend using them

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  • Daniel H.

    Absolutley Amazing
    I’ve worn custom insoles in the past, and needed a new set recently. Trying the Enertor insoles was amazing – pain in the ankle, knees and hips disappeared after running long distances or lifting in the gym. Even issues with an injured toe subsided with the soles in place. Cannot recommend highly enough.

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  • Annette D.

    Great replacement for my insoles
    I replaced my current insoles with Enertor and can feel a real difference in my running this week. I feel more supported, a bit more springy, and legs are less tired after the run. I really like them and feel that my performance has a better chance of improving. Thanks for bringing out such a great product!

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  • Fiona R.

    Enertor insoles
    The insole is comfortable and fits well into my running shoes.

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  • Chris

    Comfortable
    Found the insoles comfortable and made running far easier. I did have a slight issue that the insole raised my heel up slightly which caused some rubbing problems

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  • Jody L.

    great for cushioning, but they hurt my feet
    I really like the cushioning and bounce of these insoles, however, the way they are contoured, they make my feet sore on the outside of my foot, opposite the arch. The pain goes away after two or three miles so maybe my feet just need some time to adjust to them or maybe I need to try them in some different shoes. I’ve only had them a couple of weeks.

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  • Chris B.

    First timer
    Received my first pair of enertor. Very comfortable and took a load of pressure of my lower back.

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  • Rebecca H.

    Potential
    The insoles themselves are designed well with functioning technology that can have real performance benefits. However, I found the insoles slightly too thick (football boots) which gave a feeling of vulnerability towards twisting or rolling my ankle. With slight modification to the depth of the product I think this could be potentially be a good, beneficial insole.

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