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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Jody L.

    great for cushioning, but they hurt my feet
    I really like the cushioning and bounce of these insoles, however, the way they are contoured, they make my feet sore on the outside of my foot, opposite the arch. The pain goes away after two or three miles so maybe my feet just need some time to adjust to them or maybe I need to try them in some different shoes. I’ve only had them a couple of weeks.

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  • Annette D.

    Great replacement for my insoles
    I replaced my current insoles with Enertor and can feel a real difference in my running this week. I feel more supported, a bit more springy, and legs are less tired after the run. I really like them and feel that my performance has a better chance of improving. Thanks for bringing out such a great product!

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  • Mark B.

    Superb comfort and support
    The Enertor Insoles are superb, so comfortable, supportive and easy to slip into my racing flats or regular running trainers. The comfort and cushioning they offer is fantastic, both over short and long distances. I’ve suffered recently with ankle support issues, but these insoles really seem to have helped eliminate the problem. I would highly recommend investing in these.

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  • SJJ

    Stella
    I have used them for badminton and feel less pressure on the knees. Only problem they are a bit thick for some shoes. Great in walking boots where insoles are removable. My husband also has a pair and finds them comfortable but not experiencing any difference in performance.

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  • Kate B.

    Amazing!
    I’ve been dealing with Plantar Fasciitis for years and these insoles are incredible. I was starting to have a flare up again but since I’ve put these in my shoes, it has subsided. I run about 30-35 miles a week and they’ve held up really, really well!

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  • Jen b.

    Helped me run for the first time..
    Having never been able to run before as it used to hurt my knees, Enertor insoles have given me the support/injury reduction properties that have allowed me to start running pain free for the last two weeks. Thank you Enertor!

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  • Laura S.

    Excellent impact protection
    As a reviewer has mentioned below – these won’t fit in lower profile shoes or spikes, however in day to day running shoes, they’re great. I’ve started using them whilst coming back from tendonitis and while they make no medical claims, they’re definitely helping with impact absorbency and comfort. Would be 5 stars if I could fit them in every pair I own!

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  • lindsay

    beneficial to road running
    I have really enjoyed my enertor soles! its made road running so much more enjoyable and bearable on my knees! make sure you get the right size and wear them in too as your body will feel weird the first few times to wear them. Brilliant product!

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  • Alex dean

    Alex d
    I have had issues with shin splints for months and these have helped in my day to day life haven’t used them for running yet as I had no time to train at the moment, well worth the money.

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  • Kasey W.

    AMAZING
    I have never been able to find the “right” insole!! Now I have!!!!! Thank you! I can’t wait to buy my next pair of insoles for running!

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