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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Chelsey

    Excellent Insole
    The insoles felt really great. However, in some shoes it would raise your foot position height, higher than was comfortable, and so there was a greater risk of the shoe falling off due to the thickness of the insoles. But otherwise they were really good, nice and comfortable.

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  • dklwriter

    I use them in my hiking boots
    I am not a runner but have my insoles in my leather hiking boots and they are fabulous. Comfortable, great for walking and running when I am out with my dog. Would recommend them.

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  • Robertm

    Robert m
    Ran with these a few times now in my reebok trainers, I’m an ocr runner so comfort is a must as I train on trails. The high instep was strange feeling but got used to it after a while. I may need to tighten my laces as there was a bit of rubbing on the heel. But I could defo feel the extra bounce in my step. Will defo persist and improve my running.

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  • Simon C.

    Great Fit and Felt the Difference
    Following recommendation, I found the Enertor insoles very comfortable and gave a great feel during performance. They fitted straight into running trainers, and the old standard insoles are in the bin – they won’t be needed anymore! I will be recommending Enertor to friends, and what a great endorsement with Usain Bolt.

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  • David M.

    Excellent
    These insoles are excellent. I am able to run longer without any discomfort.

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  • Fiona R.

    Enertor insoles
    The insole is comfortable and fits well into my running shoes.

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  • Amanda R.

    Great footbeds!
    Slightly too snug and heavy for use with my approach shoes, but amazing with my three season walking boots. Very supportive and reduced impact noticeable after a long day of summer mountaineering in the Pyrenees.

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  • Joe

    Great Insoles
    These make me run as fast as Usain!

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  • Paul Carter

    A great insole
    Used these insoles in my walking boots training for the 3 peak challenge and feet feel comforted at every step with reduced impact and tiredness compared to the insoles that came with the boots. They offer increased stability and make the boots feel like they were made for me. I’ve also started wearing them daily in my work shoes and the difference is enormous. I will now buy a second pair. I highly recommend these insoles for sports activity or general use.

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  • Gray H.

    Very good
    I have not had much time to sample my new inserts, but from the small time I’ve had them, I have experienced less discomfort from impact to my feet.

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