Returns - Enertor

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your item, please contact info@enertor.com and we wil inform you of the nearest correct return address based on where you live.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (for example, your purchase confirmation once you have placed your order)

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Please note Enertor order refunds will show as RSScan Ltd
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@enertor.com.

Sale items (if applicable)
Only the sale price paid for the items may be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
Any shipping charges (for example Express shipping) will not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What people are saying about Enertor insoles?

  • Charles W.

    wont fit in spikes, but great for training shoes
    These are too thick to fit in track spikes, but they feel great in my training flats and regular running shoes. They even brought back to life, some shoes that I thought were worn out.

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  • Ben

    Very Comfortable
    Great to run in but would be better if they were a bit lighter.

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  • Keith P.

    An excellent insole for athletic use.
    The Enertor Performance Insoles are extremely comfortable. The additional heel support provides an extra level of comfort and protection from the pounding and heat that comes from training and competing.

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  • Spencer Patterson

    Great, but takes a bit to break them in
    The first few times I wore them I didn’t like them, but I stuck to them and boy am I glad I did. They’re way better than any other insole I’ve used in the past, and work fantastic with cleats.

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  • Nyle

    Insoles
    The Insoles are very comfortable they also provide extra protection and bounce, I certainly felt the difference in my spikes and training trainers.

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  • Hayden

    MR
    The insoles are amazing, I was sceptical at first if they would fit in my trainers as I’ve never had insoles before. I was pleasantly surprised when they slipped straight into the trainers. They were very comfortable and snug.

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  • Ben L.

    Ben Lloyd
    After having some injury scares early season I felt that my insoles gave me the extra support that helped prevent injury so when the time came I was ready as ever. Now that I have won English schools and going to compete for England next week I can genuinely say the insole support I got was so helpful in training, and in races.

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  • Ruth Cullen

    Ruth C
    Excellent insole for field hockey shoes. Really helping my shin splints.

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  • Larry D.

    Alien…
    These insoles absorb all shock and accelerate me forward when I run. I’ve tried insoles many times from different brands that promise what these insoles actually do.

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  • Alisha

    Love these!!
    These are absolutely fantastic!! I have suffered badly with shin splints for a number of years and I have finally found insoles that help with the pain and decrease the amount I suffer from them! Would recommend these to anyone!

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